Eco-System for Queue Management
To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:
Smart Queue Management
To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:
Reservation and Booking Integration
To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:
Queue Optimization
To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:
Total Queue Management
Control with Super QMS
Seamlessly manage customer flow, staff access, real-time updates, and multi-branch operations—all from a single, powerful platform.
Key Features
To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:
Real-Time Queue Updates: Guests can view their position in the queue in real time through digital displays or mobile apps, reducing uncertainty and enhancing transparency.
Dynamic Wait Time Estimates: Based on real-time data, the system provides accurate wait time predictions for guests, helping them plan their next steps (e.g., take a seat, visit amenities, etc.).
Automatic Reservation Management: Wilyer QMS integrates with your reservation system, automatically organizing incoming guests based on available time slots and capacity.
Priority Bookings and VIP Management: VIP guests or priority bookings can be assigned top priority in the queue, ensuring they are served quickly without disrupting other guests.
Load Balancing: The system intelligently manages queues to prevent bottlenecks by directing guests to less busy areas, and optimizing wait times across the property.
Staff Allocation & Management: Allocate staff dynamically to various queue points based on guest volume. This ensures that the right number of staff is present at peak times to maintain operational efficiency.
Real-Time Analytics: Track guest flow in real-time and get insights into queue lengths, wait times, and peak periods, enabling you to make informed decisions to optimize operations.
Interactive Kiosks: Allow guests to check themselves in or join a queue via interactive self-service kiosks, providing a more autonomous experience and reducing the need for staff intervention.
Feedback Collection: After the queue process, collect guest feedback automatically, helping you understand customer sentiment and areas for improvement.
QMS with real-time content/update: Wilyer’s Queue Management Software is designed to deliver a live, seamless experience for both customers and staff. By leveraging real-time data updates, the system ensures that everyone is informed and engaged at every stage of the service journey.
Cross-Venue Integration: If you are managing multiple hospitality venues (e.g., a hotel with multiple restaurants), Wilyer QMS can synchronize queues and bookings across various locations, providing a seamless guest experience.
Unified Dashboard: A centralized dashboard allows you to manage and monitor queues across all venues in real time, ensuring efficient operations and a consistent guest experience throughout your property.
Wilyer QMS
Integration Capabilities
Benefits of QMS for the Hospitality Industry
Our reseller program is designed for businesses that cater to diverse customer needs
Improved Customer Experience
Super QMS enhances the guest experience by reducing physical wait times and providing real-time queue updates. Automated notifications keep guests informed and engaged, while transparent queue visibility ensures a smoother, more predictable, and stress-free waiting process.
Operational Efficiency
Boost operational efficiency by optimizing staff allocation based on real-time queue data, ensuring smooth service delivery. It empowers managers with actionable insights for better decision-making and reduces overcrowding by intelligently directing guests to less busy service areas, enhancing both safety and flow.
Scalability and Flexibility
Super QMS is built for seamless growth, thanks to its cloud-based infrastructure that scales effortlessly with expanding locations, increasing guest volume, or evolving tech needs. Its customizable architecture adapts to diverse hospitality environments—from boutique hotels to large-scale resorts, restaurants, or hospitals—ensuring a perfect fit for any operation.
Applications of QMS in Industry
Wilyer’s digital notice boards are highly versatile, and make them suitable for multiple sectors
CASE STUDY
Wilyer Software has revolutionized our digital menu boards at TacoBell Malaysia. Their intuitive platform allows real-time updates and customizable designs, enhancing our restaurant's ambiance. With excellent support, the process is smooth and efficient. Highly recommended for any restaurant looking to upgrade their digital signage game.
Anish Trivedi,
IT Infra Management Head at TacoBell Malaysia
How to Get Started
Unlock the potential of Wilyer’s Cloud Digital Signage in 3 easy steps:
