Queue Management System

Queue Management System

Wilyer Queue Management System (QMS) is a smart, scalable, and efficient solution designed specifically for the hospitality industry. Whether you are running a hotel, restaurant, resort, or event venue, our system optimizes guest and customer flow, minimizes wait times, and enhances the overall experience.

Wilyer Queue Management System (QMS) is a smart, scalable, and efficient solution designed specifically for the hospitality industry. Whether you are running a hotel, restaurant, resort, or event venue, our system optimizes guest and customer flow, minimizes wait times, and enhances the overall experience.

Join businesses worldwide using Wilyer for seamless digital signage management.

Join businesses worldwide using Wilyer for seamless digital signage management.

Join businesses worldwide using Wilyer for seamless digital signage management.

Total Queue Management
Control with Super QMS

Seamlessly manage customer flow, staff access, real-time updates, and multi-branch operations—all from a single, powerful platform.

Customer Log

Detailed Customer Log

Track every customer interaction from queue entry to service completion. Super QMS maintains a comprehensive log with timestamps, service types, staff involved, and customer feedback. This enables better service auditing, and personalized follow-ups, and improves future customer interactions through data-driven insights.

Customer Log

Detailed Customer Log

Track every customer interaction from queue entry to service completion. Super QMS maintains a comprehensive log with timestamps, service types, staff involved, and customer feedback. This enables better service auditing, and personalized follow-ups, and improves future customer interactions through data-driven insights.

Customer Log

Detailed Customer Log

Track every customer interaction from queue entry to service completion. Super QMS maintains a comprehensive log with timestamps, service types, staff involved, and customer feedback. This enables better service auditing, and personalized follow-ups, and improves future customer interactions through data-driven insights.

Multi-Branch

Multi-Branch Management

Easily manage queues across all your locations through a unified dashboard. Super QMS enables centralized control over branches, helping regional managers track performance, allocate staff, and view service metrics for each branch individually or in aggregate.

Multi-Branch

Multi-Branch Management

Easily manage queues across all your locations through a unified dashboard. Super QMS enables centralized control over branches, helping regional managers track performance, allocate staff, and view service metrics for each branch individually or in aggregate.

Multi-Branch

Multi-Branch Management

Easily manage queues across all your locations through a unified dashboard. Super QMS enables centralized control over branches, helping regional managers track performance, allocate staff, and view service metrics for each branch individually or in aggregate.

Queue Status

Sync Queue Status

Display real-time queue information on digital signage in waiting areas. Keep customers informed with live updates, token numbers, estimated wait times, and personalized calls. This not only reduces perceived wait times but also enhances the customer experience.

Queue Status

Sync Queue Status

Display real-time queue information on digital signage in waiting areas. Keep customers informed with live updates, token numbers, estimated wait times, and personalized calls. This not only reduces perceived wait times but also enhances the customer experience.

Queue Status

Sync Queue Status

Display real-time queue information on digital signage in waiting areas. Keep customers informed with live updates, token numbers, estimated wait times, and personalized calls. This not only reduces perceived wait times but also enhances the customer experience.

Staff Access

Desk Staff Access Management

Control and monitor what each staff member can access. With role-based permissions, Super QMS ensures that front-desk staff, managers, and admins have access only to what

Staff Access

Desk Staff Access Management

Control and monitor what each staff member can access. With role-based permissions, Super QMS ensures that front-desk staff, managers, and admins have access only to what

Staff Access

Desk Staff Access Management

Control and monitor what each staff member can access. With role-based permissions, Super QMS ensures that front-desk staff, managers, and admins have access only to what

Announcements

Audio Announcements

Automated voice announcements call the next customer or provide updates in the queue. This helps manage foot traffic smoothly, especially in noisy or busy environments like hospitals, government offices, and clinics.

Announcements

Audio Announcements

Automated voice announcements call the next customer or provide updates in the queue. This helps manage foot traffic smoothly, especially in noisy or busy environments like hospitals, government offices, and clinics.

Announcements

Audio Announcements

Automated voice announcements call the next customer or provide updates in the queue. This helps manage foot traffic smoothly, especially in noisy or busy environments like hospitals, government offices, and clinics.

Detailed Reports

Export Detailed Reports

Generate and export real-time or historical data on queue performance, wait times, customer flow, and staff efficiency. Super QMS allows exporting reports in multiple formats for internal reviews, audits, or compliance purposes.

Detailed Reports

Export Detailed Reports

Generate and export real-time or historical data on queue performance, wait times, customer flow, and staff efficiency. Super QMS allows exporting reports in multiple formats for internal reviews, audits, or compliance purposes.

Detailed Reports

Export Detailed Reports

Generate and export real-time or historical data on queue performance, wait times, customer flow, and staff efficiency. Super QMS allows exporting reports in multiple formats for internal reviews, audits, or compliance purposes.

Key Features

To deploy and operate on-premise signage effectively, businesses need the following things ready at their end:

Smart Queue Management

Smart Queue Management

  • Real-Time Queue Updates: Guests can view their position in the queue in real time through digital displays or mobile apps, reducing uncertainty and enhancing transparency.

  • Dynamic Wait Time Estimates: Based on real-time data, the system provides accurate wait time predictions for guests, helping them plan their next steps (e.g., take a seat, visit amenities, etc.).

Reservation and Booking Integration

Reservation and Booking Integration

  • Automatic Reservation Management: Wilyer QMS integrates with your reservation system, automatically organizing incoming guests based on available time slots and capacity.


  • Priority Bookings and VIP Management: VIP guests or priority bookings can be assigned top priority in the queue, ensuring they are served quickly without disrupting other guests.

Queue Optimization

Queue Optimization

  • Load Balancing: The system intelligently manages queues to prevent bottlenecks by directing guests to less busy areas, and optimizing wait times across the property.


  • Staff Allocation & Management: Allocate staff dynamically to various queue points based on guest volume. This ensures that the right number of staff is present at peak times to maintain operational efficiency.


  • Real-Time Analytics: Track guest flow in real-time and get insights into queue lengths, wait times, and peak periods, enabling you to make informed decisions to optimize operations.

Guest Engagement and Communication

Guest Engagement and Communication

  • Interactive Kiosks: Allow guests to check themselves in or join a queue via interactive self-service kiosks, providing a more autonomous experience and reducing the need for staff intervention.


  • Feedback Collection: After the queue process, collect guest feedback automatically, helping you understand customer sentiment and areas for improvement.


  • QMS with real-time content/update: Wilyer’s Queue Management Software is designed to deliver a live, seamless experience for both customers and staff. By leveraging real-time data updates, the system ensures that everyone is informed and engaged at every stage of the service journey.

Multi-Venue Management

Multi-Venue Management

  • Cross-Venue Integration: If you are managing multiple hospitality venues (e.g., a hotel with multiple restaurants), Wilyer QMS can synchronize queues and bookings across various locations, providing a seamless guest experience.


  • Unified Dashboard: A centralized dashboard allows you to manage and monitor queues across all venues in real time, ensuring efficient operations and a consistent guest experience throughout your property.


Wilyer QMS

Integration Capabilities

Wilyer QMS integrates seamlessly with a variety of systems

Wilyer QMS integrates seamlessly with a variety of systems

Digital Signage Integration

Digital Signage Integration

Wilyer QMS syncs in real time with your digital signage network to display live queue updates, token numbers, wait times, service counters, and announcements across multiple screens. This improves visibility and reduces perceived wait times while guiding visitors efficiently through your premises.

Wilyer QMS syncs in real time with your digital signage network to display live queue updates, token numbers, wait times, service counters, and announcements across multiple screens. This improves visibility and reduces perceived wait times while guiding visitors efficiently through your premises.

Wilyer QMS syncs in real time with your digital signage network to display live queue updates, token numbers, wait times, service counters, and announcements across multiple screens. This improves visibility and reduces perceived wait times while guiding visitors efficiently through your premises.


Hospital Information System Integration

Hospital Information System Integration

Wilyer QMS integrates with leading HIS (Hospital Information System) platforms for healthcare providers to create a unified patient experience. From registration to consultation and billing, patient flow is managed effortlessly while syncing with clinical schedules and doctor availability.

Wilyer QMS integrates with leading HIS (Hospital Information System) platforms for healthcare providers to create a unified patient experience. From registration to consultation and billing, patient flow is managed effortlessly while syncing with clinical schedules and doctor availability.

Benefits of QMS for the Hospitality Industry

Our reseller program is designed for businesses that cater to diverse customer needs

Improved Customer Experience

Super QMS enhances the guest experience by reducing physical wait times and providing real-time queue updates. Automated notifications keep guests informed and engaged, while transparent queue visibility ensures a smoother, more predictable, and stress-free waiting process.

Operational Efficiency

Boost operational efficiency by optimizing staff allocation based on real-time queue data, ensuring smooth service delivery. It empowers managers with actionable insights for better decision-making and reduces overcrowding by intelligently directing guests to less busy service areas, enhancing both safety and flow.

Scalability and Flexibility

Super QMS is built for seamless growth, thanks to its cloud-based infrastructure that scales effortlessly with expanding locations, increasing guest volume, or evolving tech needs. Its customizable architecture adapts to diverse hospitality environments—from boutique hotels to large-scale resorts, restaurants, or hospitals—ensuring a perfect fit for any operation.

Applications of QMS in Industry

Wilyer’s digital notice boards are highly versatile, and make them suitable for multiple sectors

Restaurant

Restaurant

Helpdesk

Helpdesk

Airport Lounge

Airport Lounge

Hospitals

Hospitals

Service Centre

Service Centre

Restaurant Waitlist Management

Improve guest experience and front-end efficiency for restaurants, cafes, and food courts. It offers dynamic waitlists, live order tracking, and real-time reservation updates—ensuring smoother operations, reduced walkaways, and happier guests.

Helpdesk Queue Management System

Wilyer QMS streamlines customer flow with smart ticketing, virtual queues, and real-time updates. It offers category-based routing, audio alerts, agent dashboards, and centralized control across branches—enhancing efficiency and customer satisfaction

Airport Lounge Queue Management

Enhance guest experience by managing lounge access efficiently with appointment scheduling and real-time notifications. Assign staff and seating based on availability and guest type, while keeping travelers informed about their queue status—minimizing perceived wait times and ensuring a relaxed, stress-free environment.

Hospital and Healthcare Facility Queue Management

QMS solution for hospital streamlines patient flow by enabling digital registration, OPD, and lab test queues via mobile or kiosks. It prioritizes critical cases, provides real-time updates, and manages pharmacy and billing queues, reducing crowding and improving the overall patient experience.

Support Service Centre

Improve service efficiency by managing customer queues smartly. It assigns tickets based on issue type, provides real-time updates, and directs customers to the right counters. This reduces wait times, improves staff productivity, and ensures a smoother support experience.

Restaurant Waitlist Management

Improve guest experience and front-end efficiency for restaurants, cafes, and food courts. It offers dynamic waitlists, live order tracking, and real-time reservation updates—ensuring smoother operations, reduced walkaways, and happier guests.

Helpdesk Queue Management System

Wilyer QMS streamlines customer flow with smart ticketing, virtual queues, and real-time updates. It offers category-based routing, audio alerts, agent dashboards, and centralized control across branches—enhancing efficiency and customer satisfaction

Airport Lounge Queue Management

Enhance guest experience by managing lounge access efficiently with appointment scheduling and real-time notifications. Assign staff and seating based on availability and guest type, while keeping travelers informed about their queue status—minimizing perceived wait times and ensuring a relaxed, stress-free environment.

Hospital and Healthcare Facility Queue Management

QMS solution for hospital streamlines patient flow by enabling digital registration, OPD, and lab test queues via mobile or kiosks. It prioritizes critical cases, provides real-time updates, and manages pharmacy and billing queues, reducing crowding and improving the overall patient experience.

Support Service Centre

Improve service efficiency by managing customer queues smartly. It assigns tickets based on issue type, provides real-time updates, and directs customers to the right counters. This reduces wait times, improves staff productivity, and ensures a smoother support experience.

CASE STUDY

Reshaping TacoBell Malaysia With Wilyer: Enriching branding and customer engagement across 50+ stores.

Reshaping TacoBell Malaysia With Wilyer: Enriching branding and customer engagement across 50+ stores.

Wilyer Software has revolutionized our digital menu boards at TacoBell Malaysia. Their intuitive platform allows real-time updates and customizable designs, enhancing our restaurant's ambiance. With excellent support, the process is smooth and efficient. Highly recommended for any restaurant looking to upgrade their digital signage game.

Anish Trivedi,

IT Infra Management Head at TacoBell Malaysia

Digital Menu Board Essential Features

Get maximum efficiency and seamless operation with these features

50+ Features For Restaurants

Live Screenshot

Live Stream Content

Multi-Layout Zones

drag and drop interface

Brightness

Offline Content Playback

Auto Playback

Branch Manager Access

Token Display

Screen Logs

Digital Menu Board Essential Features

Get maximum efficiency and seamless operation with these features

50+ Features For Restaurants

Live Screenshot

Live Stream Content

Multi-Layout Zones

drag and drop interface

Brightness

Offline Content Playback

Auto Playback

Branch Manager Access

Token Display

Screen Logs

Digital Menu Board Essential Features

Get maximum efficiency and seamless operation with these features

50+ Features For Restaurants

Live Screenshot

Live Stream Content

Multi-Layout Zones

Drag and drop interface

Brightness

Offline content playback

Auto Playback

Branch manager access

Token Display

Screen logs

How to Get Started

Unlock the potential of Wilyer’s Cloud Digital Signage in 3 easy steps:

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Sign Up & Access Wilyer

Create a free account, then download the Wilyer app or use it directly in your browser.

Connect Your Screens

Link up to 10 screens and enjoy a 15-day free trial.

Create, Plan, & Experience

asily create, schedule, and manage your content while experiencing Wilyer’s powerful features.

Sign Up & Access Wilyer

Create a free account, then download the Wilyer app or use it directly in your browser.

Connect Your Screens

Link up to 10 screens and enjoy a 15-day free trial.

Create, Plan, & Experience:

Easily create, schedule, and manage your content while experiencing Wilyer’s powerful features.

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Frequently Asked Questions

How much does a digital menu board cost?

Can I update my digital menu remotely?

Does Wilyer’s software support multiple locations?

What if I already have screens? Can I integrate Wilyer’s software?

Do I need internet access for digital menu boards to work?

Are the digital menu board and electronic menu board the same?

How much does a digital menu board cost?

Can I update my digital menu remotely?

Does Wilyer’s software support multiple locations?

What if I already have screens? Can I integrate Wilyer’s software?

Do I need internet access for digital menu boards to work?

Are the digital menu board and electronic menu board the same?